Real conversations, inside WhatsApp
Customers message your business number and receive answers from your approved business content. They do not have to open a website chat link.
WhatsApp AI Agent · Available now
Your customers are on WhatsApp. Now your AI agent is too.
Answer enquiries directly on your connected WhatsApp Business number, capture leads and let your team take over when a conversation needs a person.
Separate paid add-on for Growth and Scale. Not available on Starter. Account connection required.
Chat with Serviti’s WhatsApp agentTap Send in WhatsApp to start with Serviti’s main AI agent. Need help connecting your own number?
AI answers. Your team stays in control.
See conversations in your workspace. Take over a chat when it needs a person, then hand it back to the AI when you are ready.
An enquiry your team can act on
Keep the customer conversation and captured lead details together, so follow-up starts with context instead of another round of basic questions.
How it works
From incoming message to a useful next step.
1Customer messages youAn enquiry arrives on your connected WhatsApp Business number.
2Your AI agent answersReplies use your approved business content.
3Enquiry is capturedLead details and conversation context reach your workspace.
4Your team takes overA person can continue the conversation when needed.
WhatsApp AI Agent FAQ
Know what you are connecting.
Can the AI reply directly on our WhatsApp number?
Yes. The WhatsApp AI Agent answers incoming messages on your connected WhatsApp Business number. It is a separate paid add-on for Growth and Scale, not included in either base plan.
Is this the same as WhatsApp lead alerts?
No. Lead alerts notify your team about an enquiry. The WhatsApp AI Agent replies to the customer inside WhatsApp. Tracked links and human handoff remain separate options.
What do we need to connect?
You need an eligible WhatsApp Business account and a supported Meta Cloud API connection. Setup and messaging requirements apply. Ask Serviti to check your current integration before changing any existing webhook or number setup.
Can our team take over?
Yes. Your team can take over a conversation in the inbox and hand it back to the AI.
Put your AI agent on your business number.
Choose Growth or Scale, add this channel and connect your business account. Setup help is free; the plan and channel add-on are paid.