Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Serviti AI LLP ("Serviti,","Serviti.ai", "we," "us," or "our") concerning your access to and use of the Serviti.AI™ platform and related services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our services.

2. License and Access

2.1 Grant of License

Subject to your compliance with these Terms, Serviti grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Serviti.AI™ platform for your internal business purposes.

2.2 Deployment Options

Serviti.AI™ offers both cloud-hosted and on-premise deployment options. Specific terms for each deployment model are outlined in your service agreement.

2.3 Restrictions

You shall not:

• Reverse engineer, decompile, or disassemble the platform
• Copy, modify, or create derivative works
• Remove or alter any proprietary notices
• Use the service for illegal purposes
• Attempt to gain unauthorized access
• Resell or sublicense the service

3. User Responsibilities

3.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Acceptable Use

You agree to use the platform in compliance with all applicable laws and regulations. You shall not:

• Upload malicious code or harmful content
• Interfere with platform operations
• Violate third-party rights
• Transmit spam or unsolicited communications
• Engage in fraudulent activities

3.3 Data Accuracy

You are responsible for the accuracy, quality, and legality of your data and the means by which you acquired it.

4. Intellectual Property

4.1 Serviti IP

The Serviti.AI™ platform, including all software, algorithms, designs, trademarks, and documentation, is the exclusive property of Serviti AI LLP. All rights, title, and interest remain with Serviti.

4.2 Customer Data

You retain all rights to your data. By uploading data to our platform, you grant Serviti a limited license to process and store your data solely for providing services.

4.3 Feedback

Any feedback, suggestions, or ideas you provide to Serviti may be used without obligation or compensation to you.

5. Fees and Payment

5.1 Pricing

Fees for services are outlined in your service agreement or subscription plan. All fees are non-refundable unless otherwise specified.

5.2 Payment Terms

Payment is due according to the terms specified in your agreement. Late payments may result in service suspension and additional charges.

5.3 Taxes

Fees exclude applicable taxes, which are your responsibility unless you provide valid tax-exempt documentation.

6. Service Level and Support

6.1 Availability

Serviti strives to maintain platform availability but does not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance.

6.2 Support

Support services are provided according to your service plan. Enterprise customers receive priority support with guaranteed response times.

7. Warranties and Disclaimers

7.1 Limited Warranty

Serviti warrants that the platform will perform substantially as described in our documentation.

7.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED, THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. SERVITI DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

7.3 AI Model Accuracy

AI-generated outputs are not guaranteed to be accurate, complete, or suitable for your purposes. You are responsible for reviewing and validating all AI-generated content.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SERVITI'S TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM. SERVITI SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

9. Indemnification

You agree to indemnify and hold harmless Serviti from any claims, damages, or expenses arising from your use of the platform, violation of these Terms, or infringement of third-party rights.

10. Term and Termination

10.1 Term

These Terms remain in effect until terminated by either party.

10.2 Termination

Either party may terminate for convenience with 30 days' written notice. Serviti may suspend or terminate immediately for breach of Terms or non-payment.

10.3 Effect of Termination

Upon termination, your access will cease, and you must cease using the platform. Data export provisions are outlined in your service agreement.

11. Confidentiality

Both parties agree to maintain confidentiality of proprietary information disclosed during the relationship. This obligation survives termination.

12. Governing Law

These Terms are governed by the laws of India. Disputes shall be resolved through arbitration in Hyderabad, Telangana, under the rules of the Indian Arbitration and Conciliation Act.

13. Modifications

Serviti may modify these Terms at any time. Material changes will be notified via email or platform notice. Continued use after changes constitutes acceptance.

14. General Provisions

14.1 Entire Agreement

These Terms, together with your service agreement, constitute the entire agreement between parties.

14.2 Severability

If any provision is found invalid, the remaining provisions remain in effect.

14.3 Assignment

You may not assign these Terms without written consent. Serviti may assign freely.

14.4 Force Majeure

Neither party is liable for delays caused by circumstances beyond reasonable control.