Compare AI chat bot, AI lead management and support capabilities. Every plan includes scheduled lead-summary emails; Growth and Scale add real-time WhatsApp and email alerts. Start free. 30-day Growth trial, no card.
Separate tools can mean separate records and repeated handovers. Serviti connects answers, captured leads and team follow-up in one platform.
Choose the plan and optional add-ons that fit your workflow. Included features and limits differ by plan; this is not a like-for-like price comparison.
One invoice, one login, one dashboard. Built as one AI-native platform—not four products stitched together.
₹7,188 paid upfront for 12 months. HelpDesk and messaging add-ons cost extra.
The trial is free; choose a paid plan when ready. WhatsApp alert numbers notify your team — they do not include a WhatsApp AI Agent subscription.
or ₹749 / month
Save 20% with annual billing vs paying monthly
or ₹7,499 / month
Save 20% with annual billing vs paying monthly
Start free. 30-day Growth trial, no card.
or ₹31,249 / month
Save 20% with annual billing vs paying monthly
From a WhatsApp enquiry to an Instagram DM, answer with your business content without sending customers to another chat window.
₹999/month or ₹9,590/year · US$9/month or US$86/year
Customers message your business number. Your AI agent replies right there, captures enquiry details and lets your team take over.
Separate paid add-on · Growth or Scale required
Chat with Serviti’s WhatsApp agent Tap Send in WhatsApp to start with Serviti’s main AI agent. Explore WhatsApp AI Agent₹999/month or ₹9,590/year · US$9/month or US$86/year
Turn incoming DMs into useful conversations. Your AI agent answers inside Instagram, using the business content you have approved.
Separate paid add-on · Growth or Scale required
Explore Instagram DM AI AgentChoose either channel or both. Each is sold separately, not included in a base plan or the Growth trial. Not available on Starter. Account connection and messaging requirements apply.
These agents reply to customers. WhatsApp lead alerts notify your team; they are a different feature.
Prices above are per channel, in addition to your Growth or Scale plan. Annual add-ons are paid upfront for 12 months. Replies share your plan's monthly AI answer allowance; buying a channel does not add more answers. Any applicable taxes appear at checkout. Meta or your WhatsApp provider may charge separately for messaging or provider services; those charges are not included.
Everything included at each tier, side by side.
| Feature | Starter | Growth | Scale |
|---|---|---|---|
| Plan limits | |||
| Questions answered one customer question your agent replies to | 500/month | 5,000/month | 30,000/month |
| Businesses | 1 | 2 | 5 |
| AI agents included across your businesses and campaigns | 1 | 5 | 15 |
| Website domains | 1 | 2 | 5 |
| Knowledge pages web pages and document pages the agent is trained on | up to 3,000 | up to 5,000 | up to 10,000 |
| Dashboard users extra users ₹999/mo each | 1 admin + 1 | 1 admin + 3 | 1 admin + 10 |
| WhatsApp notification numbers for real-time lead alerts | — | 3 | 10 |
| Email lead notification IDs | 1 | 3 | 10 |
| Included on every plan | |||
| AI chat agent website, QR codes, shareable links | ✓ | ✓ | ✓ |
| AI Lead CRM captured lead records, contact editing, owner/status tracking, notes, and CSV import/export | ✓ | ✓ | ✓ |
| Trained on your website + uploaded documents knowledge pages across documents and scraped website pages | ✓ | ✓ | ✓ |
| Vertical-aware agent templates choose a business-specific starting point when you create your agent | ✓ | ✓ | ✓ |
| Hot / Warm / Cold AI lead scoring | ✓ | ✓ | ✓ |
| Auto-classified lead intents callback, visit, appointment, etc. | ✓ | ✓ | ✓ |
| Daily lead summary + weekly digest email | ✓ | ✓ | ✓ |
| Growth adds | |||
| WhatsApp AI Agent Native customer conversations on your connected number; separate paid add-on, not team alerts | Not available | Paid add-on | Paid add-on |
| Instagram DM AI Agent Native replies in your connected Instagram inbox; separate paid add-on | Not available | Paid add-on | Paid add-on |
| Conversation history & export every conversation is captured in full — lead or not — so you can browse them all, read the whole transcript, and download as CSV or JSON. Admin access | × | ✓ | ✓ |
| Real-time WhatsApp + email lead alerts | × | ✓ | ✓ |
| Automatic follow-up reminders WhatsApp + email nudge to your team after 2h, 24h and daily until the lead is contacted | × | ✓ | ✓ |
| WhatsApp handoff to your team widget button that opens WhatsApp with visitor context, plus Quick WhatsApp Note to stamp the conversation outcome back on the lead — works with any WhatsApp number, personal or BSP | × | ✓ | ✓ |
| AI Morning Digest top leads ranked by AI, daily | × | ✓ | ✓ |
| Multi-workspace logins one account, many businesses | × | ✓ | ✓ |
| Scale adds | |||
| AI Lead Intelligence cross-channel insights, campaign briefs, intent themes and recurring objections — inbound + outbound, with post-sale support signals from your open tickets | × | × | ✓ |
| AI Impact Dashboard funnel, after-hours coverage, team performance and plan usage | × | × | ✓ |
| Serviti AI Support Insights Scale dashboard over your AI Help Desk Agent tickets — requires the HelpDesk add-on | × | × | ✓ |
| WhatsApp BSP — bidirectional integration BSP conversation capture (WATI / Gallabox / Aisensy / Meta Cloud webhook), and WATI Contact Push — AI summary, score and campaign written back to your team's WhatsApp contact panel | × | × | ✓ |
| Webhook push to CRM CRM / webhook integrations available on request | × | × | ✓ |
| Custom prompt pills in the widget author the suggested-question chips visitors see when they open the chat | × | × | ✓ |
| Custom widget branding your brand name, logo, colors | × | × | ✓ |
| Priority support + dedicated implementation | × | × | ✓ |
| Pick your plan | Create Free AI Agent | Create Free AI Agent | Create Free AI Agent |
For multi-brand businesses, franchises, agencies managing many tenants, and teams above the Scale tier. Tell us what your IT or procurement team needs and we'll scope it together.
Pricing depends on volume, integrations and SLAs. Typical engagements start above Scale.
Every plan button starts the same 30-day Growth trial. No card required. Native WhatsApp and Instagram AI add-ons are paid separately and excluded from the trial.
Allowances reset monthly, including on annual plans. A limited grace allowance keeps answers running briefly after the included allowance; once that is exhausted, further AI answers pause until the monthly reset or a plan change provides more allowance. There are no automatic overage charges. Monitor Plan & usage in your workspace.
Choose month-to-month billing or pay upfront for 12 months. The annual total is the amount charged, not the rounded monthly equivalent multiplied by 12. Payments are one-time, with no automatic renewal. Any applicable taxes and selected add-ons are shown before payment.
One question answered = your customer asks something and your agent replies. That's it — no credits, nothing to top up. Greetings and replies we fail to deliver do not count. Displaying suggested questions is free; submitting one follows the same answer allowance as a typed question. Monthly plan limits and protections against abusive automated traffic apply.
Train the agent from your website + documents. A knowledge page means one uploaded document page or one scraped website page. Each uploaded file can be up to 50 MB / 300 pages; text-based PDFs & DOCX are supported (scanned image-only files need cleanup first).
Each costs ₹999 month-to-month, or ₹9,590 paid upfront for 12 months, in addition to your plan.
Extra notification contacts do not include a native WhatsApp or Instagram AI agent. Alert delivery depends on your plan.
Add your website or documents, create a focused AI agent and start testing it immediately.