Terms of Service

Last updated: 28 June 2026

These Terms of Service ("Terms") govern your access to and use of the website, AI agent, dashboard and related services (the "Service") provided by SERVITI AI (OPC) PRIVATE LIMITED ("Serviti", "we", "us"). By accessing the Service or booking a demo, you agree to these Terms.

1. The Service

Serviti provides a multi-tenant AI agent platform that helps businesses capture, qualify and follow up on enquiries across channels such as website chat, WhatsApp, QR codes and ads. Features and limits depend on the plan you select.

2. Accounts & eligibility

• You must provide accurate information and keep your account credentials secure.
• You are responsible for all activity under your account.
• You must be authorised to act on behalf of the business you register.

3. Acceptable use

You agree not to use the Service to:

• Break the law or infringe others' rights
• Send spam, unsolicited bulk messaging, or content that violates platform or messaging-provider (including WhatsApp/Meta) policies
• Upload unlawful, harmful, or rights-infringing content, or content you are not permitted to use
• Attempt to disrupt, reverse-engineer, or gain unauthorised access to the Service

4. Customer content & knowledge base

You retain ownership of the content you upload to train your agent. You grant Serviti a limited licence to host and process that content solely to provide the Service. You are responsible for ensuring you have the rights and consents needed for the content and for the enquiries your agent collects.

5. Conversations & fair use

Plans are measured in conversations — one customer's full chat with your agent, from first message to last reply. A fair-use guideline of approximately ten AI replies per conversation applies. Knowledge uploads are subject to per-file limits described at the point of upload. We may apply reasonable technical limits to protect the Service.

6. Plans, fees & trials

• Fees are described on our pricing page or in your order. Indian prices are exclusive of applicable taxes (e.g. GST).
• Trials run for the stated period and may convert to a paid plan or lapse, as described at sign-up.
• Unless stated otherwise, fees are non-refundable for periods already served.

7. Third-party services

The Service relies on third parties (e.g. Microsoft Azure, messaging and email providers, WhatsApp/Meta). Your use may be subject to their terms, and their availability is outside our control.

8. Availability

We work to keep the Service available and reliable but do not guarantee uninterrupted operation. We may modify, suspend or discontinue features with reasonable notice where practical.

9. Intellectual property

The Service, including its software, design and brand, is owned by Serviti and protected by law. These Terms do not transfer any Serviti intellectual property to you beyond the limited right to use the Service.

10. Disclaimers

The Service is provided "as is" and "as available". AI-generated responses may contain errors; you are responsible for reviewing outputs before relying on them. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the maximum extent permitted by law, Serviti will not be liable for indirect, incidental, special or consequential damages, or loss of profits, data or goodwill. Our total liability for any claim arising from the Service is limited to the fees you paid for the Service in the three months preceding the claim.

12. Termination

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms or non-payment. On termination, your right to use the Service ends; certain provisions (e.g. content licence limits, disclaimers, liability) survive.

13. Governing law

These Terms are governed by the laws of India, and the courts at Hyderabad, Telangana shall have exclusive jurisdiction, subject to applicable law.

14. Contact

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