Privacy Policy

1. Introduction

Serviti AI LLP ("Serviti,","Serviti.ai", "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Serviti.AI™ platform and related services.

Serviti.AI™ is a registered trademark of Serviti AI LLP. All rights reserved.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, company details)
• Contact information for demo requests and support
• Documents and data uploaded to the platform
• Configuration settings and preferences
• Payment and billing information

2.2 Automatically Collected Information

• Usage data and analytics
• Log files and system activity
• Device and browser information
• IP addresses and location data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Respond to inquiries and provide customer support
• Send administrative information and updates
• Analyze usage patterns and optimize platform performance
• Detect, prevent, and address security issues
• Comply with legal obligations

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit and at rest
• Secure cloud infrastructure with redundancy
• On-premise deployment options for enhanced data control
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information:

• With service providers who assist in platform operations
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• With your consent or at your direction
• In connection with a business transaction (merger, acquisition)

6. Your Data Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with supervisory authorities

To exercise these rights, contact us at privacy@serviti.ai

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Note that disabling cookies may limit platform functionality.

9. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods depend on the type of data and applicable regulations.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.