# Serviti AI Serviti AI is an enterprise AI platform for small and mid-sized businesses that turns enquiries from websites, WhatsApp, Instagram, Facebook, QR codes, ads and shared links into qualified leads, support tickets and customer insights. ## What Serviti AI Does Serviti AI helps businesses answer questions, qualify prospects, capture contact details, manage leads, support customers and understand campaign performance from one workspace. Core capabilities include: - AI Sales Chat Assistant for website, QR, WhatsApp, Instagram, Facebook and campaign enquiries - AI Lead CRM for captured leads, owners, status, notes and follow-up - AI HelpDesk for customer issue capture, deflection and team alerts - Serviti AI Lead Intelligence for campaign insights, recurring intent themes and AI-written briefs - Serviti AI Impact Dashboard for conversations, leads captured, after-hours coverage, funnel metrics and team performance - WhatsApp handoff and BSP conversation capture for teams using WhatsApp, WATI or similar BSPs ## Who Uses Serviti AI Serviti AI is designed for businesses where enquiries are valuable and speed of follow-up matters, including: - Real estate teams and builders - Schools, colleges and education businesses - Clinics, hospitals and healthcare teams - Cafes, restaurants and hospitality businesses - Service businesses that receive website, WhatsApp, Instagram, Facebook, QR or campaign enquiries ## Main Use Cases ### Convert Enquiries Into Qualified Leads The Serviti AI agent answers from approved business content, detects buyer intent, collects contact details and alerts the team in real time. ### Manage Follow-Up Leads are tracked in Serviti AI Lead CRM with owner assignment, lead status, notes, AI scoring and follow-up reminders. ### Support Existing Customers The AI HelpDesk captures post-sale issues, creates support tickets and helps teams see recurring customer problems. ### Understand What Customers Ask Serviti AI surfaces common questions, blockers, pricing intent, appointment requests, campaign performance and support themes. ## Platform Products - AI Sales Chat Assistant - AI Lead CRM - AI HelpDesk - Serviti AI Lead Intelligence - Serviti AI Impact Dashboard - WhatsApp and BSP integrations ## Pricing Serviti AI offers Starter, Growth and Scale plans. New customers start with a 14-day free Growth trial. There is no permanent free tier or free plan. Pricing is published at: https://serviti.ai/pricing.html ## Website Official website: https://serviti.ai/ Products: https://serviti.ai/products.html Pricing: https://serviti.ai/pricing.html Contact: https://serviti.ai/contact.html FAQ: https://serviti.ai/faq.html ## High-Intent Use Case Pages Real estate AI agent: https://serviti.ai/real-estate-ai-agent.html School admissions AI agent: https://serviti.ai/school-admissions-ai-agent.html Clinic AI agent: https://serviti.ai/clinic-ai-agent.html WhatsApp lead capture: https://serviti.ai/whatsapp-lead-capture.html QR code lead capture: https://serviti.ai/qr-code-lead-capture.html Instagram lead capture: https://serviti.ai/instagram-lead-capture.html Facebook lead capture: https://serviti.ai/facebook-lead-capture.html ## Frequently Asked Questions ### What is Serviti AI? Serviti AI is an enterprise AI platform that helps businesses answer enquiries, qualify prospects, capture leads, manage follow-up, support customers and understand customer intent from one workspace. It is more than a chatbot and lighter than a traditional CRM: it combines an AI Sales Chat Assistant, AI Lead CRM, HelpDesk tickets, WhatsApp handoff, lead notifications and AI insights in one platform. A normal chatbot usually answers on one website and stops. Serviti captures enquiries across website, QR codes, WhatsApp, ads and links, creates lead records, alerts the team, tracks follow-up and supports post-sale ticket capture from the same platform. ### How does Serviti capture leads from WhatsApp? Serviti captures WhatsApp leads through WhatsApp campaign links, QR links, website chat handoff and BSP integrations. The AI agent collects visitor details, detects intent, stores the lead in Serviti AI Lead CRM and alerts the team with recent chat context. ### How can businesses use Serviti with Instagram? Businesses can use Serviti with Instagram by putting a Serviti AI link in the Instagram bio, stories, reels, captions and ads. The link can include source or campaign tracking, so Instagram clicks become AI-guided conversations that answer questions, qualify intent, capture contact details, create leads in Serviti AI Lead CRM and alert the team with recent chat context. Serviti supports Instagram traffic as tracked AI conversations; native Instagram DM or comment automation is not claimed unless separately configured. ### How can businesses use Serviti with Facebook? Businesses can use Serviti with Facebook by adding a Serviti AI link to their Facebook page, posts, ads and campaign creatives. Facebook visitors click into a guided AI conversation that answers questions, qualifies intent, captures contact details, creates a lead in Serviti AI Lead CRM and alerts the team with the source and recent chat context. Serviti supports Facebook traffic as tracked AI conversations; native Messenger or comment automation is not claimed unless separately configured. ### Can Serviti track leads from social ads? Yes. Serviti can route ad clicks from Instagram, Facebook, Google and other campaigns into a tracked AI conversation using source and campaign parameters. The lead record keeps the channel, campaign and recent chat context so your team can see which ads create real enquiries. ### Can Serviti track which campaign a lead came from? Yes. Serviti can keep source and campaign attribution with the conversation and lead record, so teams can see which links, ads, QR codes, WhatsApp campaigns and website pages are generating enquiries and follow-up. ### How does Serviti work for real estate teams? For real estate teams, Serviti answers project, pricing, availability, location and site-visit questions, captures buyer intent, collects contact details, alerts the sales team and tracks follow-up in the lead CRM. ### How does Serviti work for schools and clinics? For schools, Serviti can answer admissions, fees, curriculum and visit questions. For clinics, it can answer service, timing, location and appointment questions. In both cases it captures intent, contact details and follow-up context for the team.